How to get & use the Gift Certificate

How to get the Gift Certificate How to use the Gift Certificate 

A Prague Ticket Office Gift Certificate is an e-voucher worth 500 to 5,000 CZK (approx. €20–200) that can be spent on any event sold at pragueticketoffice.com – classical concerts, opera, ballet, jazz, Black Light Theatre, sightseeing tours, and more. Buy it online in a few minutes; it arrives by email, and the recipient has one year to choose their evening in Prague.

How to get the Gift Certificate (for the buyer):

  • Go to the Gift Certificate page.
  • Choose a design. Eight themes are available: Gift Certificate, Good Luck, Merry Christmas, Happy New Year, Enjoy Prague, Thank You, Happy Birthday, and With Love.
  • Write a personal dedication – a salutation and a short message. If you leave it blank, a general greeting is printed instead.
  • Select the value from 500 CZK to 5,000 CZK.
  • Click Preview certificate to see exactly how it will look.
  • Enter your first name, surname, and email address.
  • Pay by credit/debit card, PayPal, Google Pay, or Apple Pay.
  • Within a few minutes, you will receive a confirmation email with the Gift Certificate attached. Forward it to the recipient or print it and hand it over in person.

How to use the Gift Certificate (for the beneficiary):

The Gift Certificate is redeemed online at pragueticketoffice.com. You can use it for one event or combine several events in a single order.

  • Choose your event(s) and add the tickets to your cart.
  • Go to checkout and fill in your personal details.
  • Choose how you want to receive your tickets.
  • Enter your Gift Certificate code in the Additional Information field
  • Click Continue and accept the Terms of Business.

If your order costs more than the Gift Certificate Select a payment method as usual. The certificate value is deducted automatically, and the payment gateway shows only the remaining balance. Once you have paid, your tickets are ready to download and print.

If your order costs the same as or less than the Gift Certificate You do not need to choose a payment method – simply enter the code and click Continue. Your order is completed immediately, and your tickets are sent to you. Please note that any unused balance is not carried over, so it pays to choose events whose total is close to the certificate value.

Gift Certificate terms and conditions

  • The Gift Certificate is valid for one year.
  • It can be used for one online order only; the code cannot be entered again.
  • If the order is worth less than the certificate, the remaining value expires and cannot be refunded or used later.
  • An unused Gift Certificate cannot be exchanged for cash or refunded.
  • Payments are charged in Czech koruna (CZK); euro prices are for guidance only.
  • Tickets bought with a Gift Certificate are for leisure events on a specific date. Under EU consumer law (Directive 2011/83/EU, Art. 16(l)), the 14-day right of withdrawal does not apply to such tickets. 

Frequently Asked Questions about the Gift Certificate

How long is a Prague Ticket Office Gift Certificate valid? One year. Within that time, it can be used for any event sold at pragueticketoffice.com.

What can I spend the Gift Certificate on? On tickets for any event on pragueticketoffice.com – classical concerts at venues such as the Rudolfinum, the Municipal House and the Klementinum, opera and ballet at the National Theatre and the Prague State Opera, jazz clubs, Black Light Theatre, sightseeing tours and day trips from Prague.

How is the Gift Certificate delivered? By email only, usually within a few minutes of payment. It is not sent by post, but you can print it yourself and give it as a physical gift.

Can I use one Gift Certificate for several orders? No. Each certificate can be used for one order. You can, however, put several events into that single order.

What happens if my tickets cost more than the certificate? You pay the difference by card, PayPal, Google Pay or Apple Pay in the same order.

What happens to the unused balance? If the order is worth less than the certificate, the remaining amount expires. It cannot be refunded or used for another purchase.

Can a Gift Certificate be refunded or exchanged? No. An unused Gift Certificate cannot be refunded or exchanged for cash.